Account and Data Deletion
How to request deletion
Send an email to contact@didactia-app.com with the subject “Account deletion request”, from the email address associated with your DidactIA account. We use this to verify that the request comes from the account owner; we may ask for additional confirmation. Deletion is completed within 30 days of verification, and we will confirm by email once it is done.
What is deleted
- Your account and profile (name, email address, password, role, class levels);
- Your documents and exports;
- Your conversations with the AI assistants;
- Your quizzes and quiz attempts;
- Your device and session data;
- Your remaining credit balance (unused credits are forfeited and not refunded).
What may be kept
- Payment and payout records, kept for the period required by accounting and tax law, then deleted;
- Marketplace content already delivered and validated, for which rights were transferred under the terms of the tender;
- Information we must retain to comply with a legal obligation or to resolve an ongoing dispute.
Any data we keep is retained only as long as legally necessary and is no longer used for any other purpose.
Before you delete
Deletion is permanent: your documents, conversations and quizzes cannot be recovered afterwards. Export anything you want to keep (Word/PDF exports are available from the app) before sending your request.
For more details on how we handle your data, see our Privacy Policy. For any other question, contact us at contact@didactia-app.com.